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Member Services
Pay maintenance fees online and on your time

Pay your annual Festiva owner or Adventure Club member maintenance fees with ease and within minutes online. Simply log in to our member portal at with your registered e-mail address and personalized password and have instant access to your account at anytime.


Access Your Account
Once you visit our member portal, enter your registered e-mail on the right side of the page followed by your personalized password. Haven’t registered yet? Just locate your Owner ID and Validation# on your maintenance fee statement and register here or click the “Need to Register” link under the login box on the right side of the page.  If you’ve forgotten your password select the “Reset My Password” link, enter your e-mail and a message will be sent to your inbox. Clicking the link inside the e-mail will bring you back to the member portal and allow you to create a brand new password. 

Make A Payment
Now that you’ve logged in successfully, you will see your name as it appear on the account, as well as the membership type. Locate the “Make A Payment” link on the right side of the page. A drop down box will appear prompting you to select the …



Worry free vacations with CSA Travel Protection

CSA Travel Protection covers up to 10 people traveling on your Festiva vacationWhen planning a vacation, you don’t ever want to think about the worst thing that could happen, but sometimes even a seemingly minor delay or interruption in your trip can end up ruining your much-deserved vacation. At Festiva Hospitality Group, we want all of our members and owners to enjoy their resort vacations to the fullest without worrying about the consequences of a natural disaster, delayed flight, lost luggage or family emergency taking away that precious vacation time and money.

Festiva has partnered with CSA Travel Protection to provide two levels of optional trip insurance for all of our members and owners to use on any of their Festiva timeshare vacations.  You can either purchase this when you pay your maintenance fees, or at any time until the day before you depart for your vacation.

You may have seen some forms of travel insurance offered by your credit card, AAA, or a site you’ve purchased an airline ticket from. All of these are legitimate and can work, but CSA Travel Protection is the only company that specifically covers timeshare vacations, and many of the benefits cannot be found through any other travel insurer.

The primary benefit of CSA travel …



Festiva Owner Services' Easter Schedule

In recognition of the Easter holiday this weekend, the Festiva Owner Services department will be closed on Friday, April 2.

We will be open Saturday, April 3, with a limited staff from 9 a.m. – 5 p.m. EST and will be open regular hours with a full staff on Monday, April 5.

Festiva’s corporate headquarters including Owner Services will be open regular hours until 6 p.m. EST today, April 1.

Festiva Owner Services Contact Information


Festiva Hospitality Group


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